Posted 4 months ago
Head of Client Care
Chichester, England, United KingdomOn-siteFull-time
AI Summary
Head of Client Care at Home Instead handles enquiries, arranges and conducts consultations, and plans person-centred care for families and clients in West Sussex.
About this role
Head of Client Care
Home Instead enjoys an outstanding rating and reputation as the highest quality home care provider in West Sussex.
As Head of Client Care, you will be the first point of contact for families and clients looking for care, taking enquiries and arranging and conducting consultations, commanding credibility with your calm and assertive approach to care planning.
Qualifications
- Level 5 qualification (or Level 3 and be working toward a Level 5 qualification).
- Solid understanding of the CQC regulatory framework, and willingness to learn and exceed Home Instead standards and write fantastic, person centred care plans
- Strong customer service skills, a natural ability to put families at ease
- Hunger and ambition to drive and grow business
Additional Information
£30k plus depending on experience, plus bonus and benefits.
Apply by emailing: [email protected]
Skills
Care ConsultationCQC Regulatory FrameworkCustomer ServiceLevel 3 QualificationLevel 5 QualificationPerson-centred Care Planning
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