Head of Inside Sales

We have partnered with a top-notch client that is looking for Head of Inside Sales who will be responsible for a worldwide low touch sales program with revenue goals per geographical territory.

As Head of Inside Sales, you will be responsible to architect, design, implement and continuously refine a touch-less sales program that helps on-board new customers with the least amount of friction.

Key Responsibilities:

• Own and develop a highly automated, time and resource optimized, frictionless program for users to onboard their production ready apps toMarketplace
• Own and develop a touch-less program for acquiring and on-boarding telco partners
• Enable Marketplace telco partners to acquire faster low touch opportunities in their existing business customer base

Other Responsibilities:

• Identify and refine ICP (ideal customer profile) for touch-less sales.
• Introduce scientific, measurable, repeatable process for quickly identifying and removingfunnel blockage points.
• Work closely with marketing to maximize top of the funnel leads and MQL to SQL conversion rates.
• Work closely with business development to identify the best path to CPaaS market penetration.
• Feed to field sales team customers ready for expansion into six figure ACV.
• Work closely with Customer Success team to ensure smooth account on-boarding , successful conversion and expansion.
• Work with Product Management to identify new features with high demand gen value for Open Source and Commercial code repositories. Respectively help de-prioritize nice to have features with low conversion value.
• Minimize Proof of Concept cycles.
• Optimize touch-less sales program for initial entry points of up to $499/mo credit card purchases.
• Maintain LTV ≥ 3 x CAC for touch-less sales program accounts.
• Hands on management of Hubspot and SFDC reports.
• Leverage all applicable technology for customer engagement, acquisition and analytics – Omni-channel user interaction, real time chat/voice/video, web & email communication, intelligent bot aided customer interaction.
• Forecast 3-6-9-12 months ahead and measure progress vs goals.
• Produce weekly summary of pipeline metrics to executive team: MQL, SQL, Wins, conversion rates.