Head of Product - Fintech

Job Summary: Creative Chaos is actively seeking ** Head of Product** for a leadership role combining** product strategy, technical execution, and client engagement . This is not a purely technical role. You’ll be equally focused on business and stakeholder success (understanding client needs, driving implementations, enabling revenue) and internal product leadership **(shaping roadmaps, managing engineering alignment).

Job Responsibilities:

Product Strategy & Execution

• Lead the full lifecycle of product development for:

  • Mass Transit Tap-and-Pay systems (contactless, NFC, QR, card acquiring)
  • Telco Credit Top-Up / Airtime Distribution systems (multi-operator, agent-based, real-time)
  • **Digital Wallet and Payment Integration **(API orchestration, reconciliation, compliance)

• Define and evolve product vision, roadmap, and KPIs.

• Translate market and client needs into clear technical specifications and execution plans.

• Work closely with engineering and design to ship robust, scalable, user-friendly products.

Client Engagement & Business Alignment

• Act as **product partner to key clients **— telcos, banks, transit authorities.
• Lead the requirements gathering, solutioning, and implementation oversight with enterprise clients.
• Serve as **Engagement Manager **: from onboarding through live operations.
• Collaborate with sales to design client proposals and commercial packages.
• Ensure product development aligns tightly with **revenue, retention, and market expansion goals **.

Technical Depth

• Own the product-technical interface — work closely with engineering leads on architecture trade-offs, scalability, API orchestration, and backend/platform roadmap.
• Participate in design reviews, sprint planning, and QA cycles for mission-critical components.
• Understand protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity layers.

Requirements

• Strong **technical background **(CS degree or equivalent experience); able to engage in architectural and integration-level discussions.

• 8+ years in product, delivery, or solutions roles with a proven track record of **client-facing leadership **.

• At least 3 years in **fintech, payments, or telco-focused companies **.

• Experience in **wallets, airtime/VAS systems, top-up distribution , and/or transit payment infrastructure **.

• Demonstrated ability to manage **complex client engagements **— including discovery, product design, delivery, and support.

• Strong commercial acumen — understands product P&L, pricing, GTM, and monetization mechanics.

• Experience building or integrating:

  • Digital Wallets
  • Offline-first payment solutions
  • Contactless NFC or EMV-based systems

• Prior leadership experience at a high-growth startup or in emerging markets

Key Traits

*   Polymath: blends product thinking, technical acumen, and business strategy.
*   Executive presence with the ability to lead multi-stakeholder conversations.
*   High agency, resourceful, and thrives in fast-moving environments.
*   Exceptional communication — equally effective with clients, devs, and partners.
*   Ownership mindset with a focus on outcomes over optics.