Posted 5 months ago
Head of UK Customer Delivery
United KingdomOn-siteFull-time
AI Summary
Leads and scales the UK customer delivery function for a healthcare AI platform, owning end-to-end implementation across NHS trusts and establishing national delivery standards.
About this role
Head of UK Customer Delivery
About Lyrebird
Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK.
Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference-led growth.
Clinicians rely on the product in environments where errors are costly and time is scarce. Everything we build is grounded in earning trust, reducing cognitive load and delivering durable impact at scale.
Commercial traction is accelerating across the NHS. Exceptional implementation is not a downstream support function. It is our primary growth engine.
The Role
This role owns customer delivery across the entire UK.
You will build, lead and scale the UK delivery engine from the ground up, defining the national delivery standards and operating model that regional leads execute against.
Every trust must have an exceptional experience. Every rollout should be reference worthy, and every clinician interaction must reinforce trust in the product.
This is a foundational leadership role with executive backing to enforce standards and build the function properly. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. The engine you build must strengthen with scale, delivering an increasingly exceptional experience as we expand to 50, 100 and ultimately every NHS trust.
What you'll do
What you'll bring
Skills
Clinical Ambient AICustomer DeliveryData DashboardsGovernance FrameworksImplementationNHSOperational ScalingStakeholder Management
