Posted 25 days ago
Health Center Manager
8579 Commerce Drive, Easton, MD 21601On-siteFull-time
AI Summary
Manages daily operations of a smaller Planned Parenthood health center in Easton, MD, overseeing a team of 5–10 employees, patient care delivery, scheduling, financial compliance, and community outreach.
About this role
Ready to lead a mission-driven team and ensure top-tier reproductive healthcare in your community? Planned Parenthood of Maryland (PPM) is seeking a dedicated and operations-focused Health Center Manager. We need a highly engaged, accessible leader to guide the daily success of our Easton health center, empowering your staff so they can focus on delivering affordable, high-quality care to our patients. If you are passionate about inclusive leadership, excellent customer service, and community outreach, this is the role for you.
Inside the Role
Reporting directly to the Senior Director of Clinical Operations, you will oversee all aspects of operations at one of our smaller health centers. You will serve as an active, hands-on leader ensuring that patient care, education, counseling, and medical services are consistently delivered with an uncompromising focus on excellent customer service
Your Day-to-Day Impact
Lead and develop your team: Direct and coach a staff of 5 to 10 employees, fostering an inclusive, high-morale working environment while holding the team accountable to performance standards.
Drive operational and financial excellence: Seamlessly manage patient and staff schedules, daily cash balancing, inventory, and revenue cycle goals. You will also ensure your center maintains strict compliance with OSHA, Title X, and Medicaid/Medicare regulations.
Champion the patient experience: Act as the health center's customer service subject matter expert by monitoring patient surveys, providing service recovery when needed, and maintaining a positive environment of care.
Build community connections: Collaborate with the Community Outreach and Education team to analyze local demographics, coordinate outreach services, and positively represent Planned Parenthood in your area.
What You Need to Succeed
Salary and Benefits Overiew
Skills
Ambulatory Care OperationsCash BalancingCommunity OutreachCPREMRHealthcare AdministrationInventory ManagementMedicaidMedicareOSHAPatient FlowPatient SchedulingQuality AssuranceRevenue CycleTitle X
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