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Five Star Solutions

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Healthcare Customer Service Representative

Cedar RapidsRemoteFull-time

AI Summary

Handles inbound and outbound calls for a healthcare team, assisting patients with medication refills, referrals, appointment confirmations, and doctor messages while documenting interactions in multiple systems.

About this role

Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications

  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Excellent attention to detail
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

    • Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
  • Submit the form to show documentation of the call.
  • Multitask using several screens and programs during patient/customer interactions
  • .One must be able to type and talk at the same time in order to document the call.
  • Access company and client resources provided to accurately handle the call
  • Skillfully change from one task to another without loss of efficiency or composure
  • Must be able to be empathetic to the patient and their needs.
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

    • Pay & Benefits

  • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
  • Work hours - Set shift 11:00am-7:30 pm (CST) ; Work Days - Mon-Fri
  • Paid Training - typically 2 weeks from 10:00am-6:30pm (CST)
  • Status - Full Time / 40 hours per week

    • Equipment Provided

  • Equipment will be shipped to you for full time employees.
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

    • Skills

    Appointment SchedulingCall DocumentationCRMInbound Call HandlingMedication Refill ProcessingMulti-line Phone SystemsMultitasking Across ScreensOutbound CallingReferral TrackingTyping While Talking

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