Healthcare Front Office Manager - Lawrenceville, NJ

Front Office Manager – Lawrenceville, NJ

The Front Office Manager oversees daily front office operations, staff performance, patient service, scheduling, and administrative workflows while ensuring compliance with practice policies and procedures.

Responsibilities:

• Hire, train, supervise, schedule, and manage front office staff, including performance and disciplinary matters.
• Ensure adequate staffing and efficient daily patient flow.
• Oversee opening/closing procedures and daily office preparation.
• Address patient questions, concerns, and complaints.
• Ensure accurate patient registration and completion of required documentation through Phreesia.
• Monitor accurate and timely scanning of medical records and documents into patient charts.
• Collaborate with leadership to implement front office protocols and improve workflows.
• Manage office supply inventory and submit medical supply requests.
• Process payroll for assigned staff/offices.
• Perform and oversee EMR functions, including scheduling, registration, copayment collection, and data entry.
• Maintain HIPAA compliance, patient confidentiality, and accurate documentation.
• Assist clinical and administrative leadership with additional operational needs as assigned.
  

• Assist the Clinical Lead, Director of Front Office Operations, Executive Director, and other leadership with additional responsibilities as assigned.

Qualifications

• Minimum 2 years of management or supervisory experience, preferably in a medical practice or healthcare setting.
  

• Experience and working
  knowledge of Motor Vehicle Accident (MVA) insurance and related workflows is
  required.

• Minimum 2 years of experience using an Electronic Medical Record (EMR) system.

• Experience with patient scheduling, registration, insurance verification, copayment collection, and medical front office workflows.

• Experience training, supervising, scheduling, and providing performance feedback to staff.

• Knowledge of HIPAA, patient confidentiality, and proper handling of PHI.

• Strong leadership, organizational, time management, problem-solving, and conflict-resolution skills.

• Ability to manage multiple priorities effectively in a fast-paced healthcare environment.

• Excellent written and verbal communication skills and the ability to interact professionally with patients, providers, staff, and leadership.

• Strong attention to detail and ability to maintain
  accurate documentation.

• Proficiency with Microsoft Office/Microsoft 365 and general computer applications.

• Payroll/timekeeping experience preferred.
  

• High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, business administration, or related field preferred.