Help Desk Analyst Tier 1

Help Desk Analyst Tier 1

Businesses face challenges every day building responsive and agile IT capabilities to grow and stay ahead. Since everyone has access to the same tools, your competitive advantage directly depends on how you apply technology – on the people leading, supporting and optimizing your IT initiatives. USM Business Systems, established in 1999, is an industry-leading private talent management firm, specializing in providing unique IT turnkey solutions, IT staffing solutions, and Talent management insights, enabling you to sustain a truly competitive advantage in this fast-moving environment. USM has offices throughout the US and offshore delivery centers in India. USM is a certified Minority Business Enterprise and is a CMMi Level 3 Organization.

USM is recognized as one of the fastest growing IT Temporary Staffing firms in the US and most recently was ranked #3 on the list of the Top Temporary Staffing firms in the DC Metro Area – Washington Business Journal (2016).

Job description:

• Captures user requirements to create reports using SQL or business intelligence applications.
• Designs, develops and tests, and delivers quality reports.
• Serves as primary point of contact for all users in a help desk environment.
• Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
• Monitors daily production of data file loads.
• Performs data quality analysis and identifies approaches for improving data quality.
• Supports project personal in resolving complex problems.
• Working knowledge of SDLC and associated processes

Specific Experience:

Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.

General Experience: 2 years relevant experience preferred

Education: Bachelor of Science in related field or equivalent years of experience

Additional Information

If you are interested in the below position please forward your profile to mohammedm@usmsystems(dot)com or call me on 703-880-2641.