Posted 3 months ago
HELP DESK REP
AI Summary
Acts as the initial point of contact for all incoming customer technical issues, processes queries and issues, follows documented procedures, logs calls accurately, and works to achieve high customer satisfaction.
About this role
HELP DESK REP
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
so considered the Initial Point of Contact or Help Desk Specialist for ALL incoming customer technical
issues (including outside vendors). Processes customer queries/issues. Follows document blueprints and standard operating procedures. Ensures accurate logging of all calls. Achieve high customer satisfaction
levels.
Qualifications
Windows 2000 Server operating system.
3+ years working Help Desk Support, certified A+ or MCP preferred, Network/Desktop troubleshooting
experience with: Re-Imaging Desktops, Windows XP Operating Systems, Windows 2000 Server operating system.
Additional Information
$19/hr
3 MONTHS
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.