Help Desk Technician level 1
ColombiaRemoteFull-time
AI Summary
Provides basic technical support to users, troubleshooting common IT issues, installing software and hardware, and documenting incidents.
About this role
A level 1 IT technician is an entry-level position that provides basic technical support to users and troubleshoots common IT issues.
• Responsabilities : The typical duties of a level 1 IT technician include: Installing and configuring software and hardware Setting up and maintaining user accounts and passwords Resolving network and connectivity problems Providing phone and email support Documenting incidents and resolutions Gathers and analyzes information about the user's issue and determines the best way to resolve their problem.
• Skills: The minimum requirements for a level 1 IT technician are: A high school diploma or Tecnhician at SENA in some tech field. Tech Support Experience; at least 1 year of experience. Good communication and customer service skills
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Skills
Connectivity SupportEmail SupportHardware ConfigurationIncident DocumentationNetwork TroubleshootingPhone SupportSoftware InstallationUser Account Management
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.