Helpdesk Analyst

Helpdesk Analyst

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

Role Name: System Analyst / Helpdesk

Duration: 12 Months

Location: Columbia, SC, 29210

DAILY DUTIES / RESPONSIBILITIES:

• Configures and installs software for IT users' desktops and laptops.
• Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
• Maintains desktop software and hardware; supports mobile workforce.
• Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
• Troubleshoots problems using scripts and checklists as guides.
• Escalates to Tier 3 support when necessary. Documents problems and resolutions.
• May perform end-user training.
• Strong customer service skills are important in this position.
• Participates in the testing and evaluation of new desktop packages and implements prototypes.

REQUIRED EDUCATION: Bachelor's Degree in a relevant field of work or equivalent work experience.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): THOROUGH KNOWLEDGE OF ENDPOINT TECHNOLOGIES. KNOWLEDGE OF UTILITY PROGRAMS, SCRIPTING AND THE ABILITY TO IDENTIFY AND RESOLVE PROBLEMS.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): EXPERIENCE WITH DESKTOP IMAGINING USING IBM BIGFIX: OS DEPLOYMENT, ADVANCED KNOWLEDGE OF MICROSOFT ACTIVE DIRECTORY AND EXPERIENCE WITH MCAFEE SECURITY PRODUCTS.

Additional Information

All your information will be kept confidential according to EEO guidelines.