Helpdesk Support

1.Imaging / re-imaging laptops & desktops

2.Troubleshooting technical laptop and desktop issues (Windows & applications)

3.Decommissioning end-of-lease desktops & laptops

4.Diagnosing laptop & desktop hardware issues

5.Mapping network drives / printers

6.Coordinating laptop & desktop repairs with hardware suppliers

7.Assisting with application testing

8.Vendor escorts (occasional)

9.Some relocation of desk phones / workstations

10.Some remote support (via remote access software)

Background:

1.3-5 years technical support experience

2.Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)

Hard Skills:

1.Strong Windows 7 troubleshooting & diagnostics

2.Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)

3.Hardware troubleshooting & diagnostics (laptops, desktops)

4.Basic networking (drive / printer mappings, network connection diagnostics)

5.Active Directory / PC security

6.Internet Explorer & Chrome troubleshooting

7.BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills:

1.Good communicator (written and verbal)

2.Takes responsibility & accountability

3.Teachable

4.Solutions-focused

5.Team player – able to contribute new ideas

6.Flexible in terms of workload and daily tasks

Additional Information

All your information will be kept confidential according to EEO guidelines.