Helpdesk System Administrator

Back in 2017, Belkins started as an appointment-setting agency with just one service offering. Fast forward to today, and we've transformed into Belkins Group — a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. Among our successes are ambitious start-ups like Revit, which have evolved into standalone powerhouses, as well as innovative products such as Folderly.

Our story is one of relentless pursuit of innovation, driven by a passion to help our clients succeed and a vision that looks firmly to the future. We’ve come a long way, and we’re just getting started.

Joining Belkins Group means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence.

The role

We're looking for a Helpdesk System Administrator to keep our people, hardware, and 100+ tools running smoothly.

This is a hands-on IT Operations role and a great entry point into system administration — you'll get real ownership, a mentor, and exposure to the full IT Ops scope of an international remote company.

- Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members

- Handling the technical side of onboarding and offboarding — accounts, access, equipment

- Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian

- Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team

- Supporting security basics — access control, phishing prevention, employee training

- Documenting your work and keep improving our IT processes and knowledge base

- Are a confident macOS user, curious about the Apple ecosystem, and eager to learn (advanced skills not required)

- Have some hands-on IT experience — helpdesk, internship, or a technical degree

- Communicate in English at B1–B2 — many of our users and suppliers are English-speaking

- Know networking fundamentals (OSI model, protocols, possible security problems) and troubleshoot systematically

- Are self-organized — you'll plan your own day and prioritize requests yourself

- Experience with MDM, Apple Business Manager, or ticketing systems

- Automation skills (Zapier, Make, Java Script and Bash fundamentals)

- Fully remote work and a genuinely flexible schedule — most users are active after 11:00, so you shape your own day around a 6–8 hour workload

- Salary in USD

- A mentor: our senior IT Ops specialist stays involved and will guide you through the stack

- Hands-on experience with 100+ tools — Google Workspace, Slack, Apple Business Manager, Zoho Desk, HiBob, Zapier/Make, and more

- A role that builds a complete sysadmin skill set — the kind of experience that opens doors across the industry

- Intro call with a recruiter (30 min, includes English check)

- Technical interview with our IT Ops specialist (30–60 min, includes a short live troubleshooting role-play)

- Final interview with HR