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Last Energy

Posted 1 month ago

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Helpdesk Technician

AustinOn-siteFull-time

AI Summary

A Helpdesk Technician at Last Energy serves as the first point of contact for IT support, handling user tickets, new hire onboarding, and device lifecycle tasks, while also taking on broader responsibilities typically handled by Systems Administrators and Security Analysts.

About this role

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.

This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.

Key Duties & Responsibilities

  • Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
  • Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
  • Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
  • Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
  • Other duties as assigned

    • Qualifications

  • 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
  • Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
  • Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
  • Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
  • Enthusiastic about being on-site 5 days a week

    • Skills

    Apple Business ManagerDHCPDNSGoogle MDMGoogle WorkspaceMacOSTicketing SystemsVPNWindows

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