About Agile Defense
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 1695
Job Title: Helpdesk/Client Systems Specialist
Location: Shaw AFB, SC
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s): DoD 8140 DCWF 451, Intermediate Level.
Job Description
This position will install, administer and maintain client machines, devices, peripherals and software, and provide technical support to network end-users as support to the USAFCENT Combined Air Operations Center (CAOC). The candidate will also support the day-to-day management, operation, maintenance and administration of communications and IT systems and services in production, development, exercise and training environments. Preventive, remedial, and corrective maintenance shall be performed to ensure equipment and/or systems are in full operating condition.
Education and Background
Associates degree in Computer Science or related field; or
2+ years' of experience in Computer/IT hardware support
Years of Experience
2+ years
Required Skills
JOB DUTIES AND RESPONSIBILITIES
Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs.
Provide system support to clients operating on the network/domain.
Configure client level software, modify software configuration, and perform basic configuration management functions.
Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems.
Install equipment
Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions.
Periodically review the organization's needs for computer resources and validate computer equipment requirements.
Promote user awareness concerning unauthorized or illegal use of computer hardware and software.
Implement client workstation software patches, security fixes, and service releases according to local instructions.
Perform e-mail management and assist users with creating email storage (PST Files) and moving official emails to electronic file plans.
Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software.
Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK)), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
Preferred Skills
Ability to work independently and as a team
Ability to brief colleagues and leadership
Excellent customer service skills
Ability and willingness to learn
Ability to work in a high energy environment
Working Conditons
Environmental Conditions
Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands
Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements
Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).
