Posted 2 days ago
Homecare Scheduling Coordinator- Full Time
OahuOn-siteFull-time
AI Summary
Coordinates caregiver schedules and client assignments for a home care agency, ensuring coverage, compatibility, and compliance with company policies.
About this role
Who We Are: At Ho‘okele Homecare, our mission is to help seniors live safely, comfortably, and independently in their own homes. For more than 20 years, we have grown alongside the communities we serve, earning recognition for our commitment to both clients and employees, including the 2026 Home Care Pulse Employer of Choice Award. Our success is driven by our dedicated team members, and we take pride in fostering a supportive, collaborative workplace powered by innovative in-house technology.
Key Responsibilities
Ho’okele is growing and looking to add an amazing Scheduler to our team! Our ideal candidate is a friendly, motivated and enthusiastic individual who will provide exceptional customer service and support to both our clients and staff. This role is ideal for someone who enjoys helping others and is organized and efficient in problem solving in a fast-paced environment. As a Scheduler, you’ll play an important part in coordinating care, supporting our caregivers, and ensuring schedules run smoothly overall.
In-Office working Location: 820 Mililani St, Honolulu, HI 96813
Schedule: Monday through Friday from 8:30am-5pm with opportunity for On-Call
Schedule: Monday through Friday from 8:30am-5pm with opportunity for On-Call
Pay Rate: $20-$23/hr
Your day will consist of:
- Scheduling & Coordination: Scheduling caregivers to clients based on availability, skills, and care requirements. Work closely with the recruiter, clinical and intake teams as appropriate.
- Staffing Coverage: Promptly fill open shifts, coordinate replacements for call-offs, and ensure all scheduled visits are covered. Communicating schedules in a courteous and professional manner with both clients and staff.
- Care Matching: Pairing caregivers with clients based on compatibility, skill set, experience, and specific care plans.
- Documentation: Accurately recording schedules, client information, caregiver availability, service logs, notes, and communication in scheduling systems.
- Compliance & Policies: Ensuring schedules meet company policies, labor laws, and client care requirements.
- Problem-Solving: Effectively managing conflicts, emergencies, and last-minute issues while preserving continuity and quality of care.
- Administrative Support: Assisting payroll with time punch reconciliations.
Skills, Knowledge & Expertise
· Excellent verbal and interpersonal communication skills across phone, email, text, and in-person interactions
· Ability to learn and be proficient in the systems and technologies used by Ho’okele Home Care
· Familiar with Microsoft software such as Teams
· Understands how to communicate GPS directions as needed to the team
· Ability to manage multiple tasks and prioritize responsibilities effectively
· Exceptional skills in organization and time management
· Strong attention to detail
· Healthcare Background preferred
· Ability to resolve issues independently and collaboratively as part of a team
· High school diploma or equivalent qualification
· Ability to pass a Drug and Background Check
· Mobile phone
· Reliable transportation
Benefits
- Paid Time Off (PTO)
- Positive work environment and supportive team
- Discounted car rentals
- Flex spending account
- Group term life insurance
- Health Insurance
- 401k
- Supplemental Insurance
- Discounts on movie tickets and other local vendors
Skills
Care MatchingComplianceConflict ResolutionDocumentationGPS NavigationMicrosoft TeamsPayroll Time Punch ReconciliationScheduling Systems
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