Host (The Kitchen)

Overview

A structured Host/Hostess role is critical to provide guidance to guests in the restaurant. The Host/Hostess will typically be the first and last point of contact for our guests and are expected to act as an experience ambassador to all external and internal customers.

Responsibilities

• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
• Greet and seat guests.
• Control reservations and door by way of waiting list if necessary.
• Ensure the kitchen and other related areas are kept appraised of the number of bookings, times and special requests.
• Know and follow all company and local standard policies and procedures.
• Ensure to use proper hand washing procedures and to maintain high standard of personal hygiene.
• Ensure to follow daily/weekly side duties for host/hostess.
• Know the menu, hours of operation of the different sections of the Resort and should have a solid knowledge of local area.
• Participate in all required departmental meeting/training.
• Attend daily pre-shift/daily stand up meeting.
• Set up floor plan for servers daily.
• Ensure to follow proper cash handling procedures.
• Ensure to maintain phone etiquette while answering phone calls and taking reservations.
• Acknowledge and respond to all guests’ requests and complaints.
• Check restaurant for proper cleanliness and proper lighting
• Maintain your work area in a clean and well-organized manner.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications

• A high school diploma or equivalent.
• Must have previous customer service experience.
• Prior experience as a Restaurant Host/Hostess preferred.
• AGLC ProServe/ProTect is an asset
• Working knowledge a POS system
• Knowledge of food, wine and serving is an asset
• Must have previous customer service experience.
• Must be able to stand/walk for 8 hours/day.
• Must be able to lift/carry up to 30 lbs.

The schedule for this position may vary and would require the ability to work shift work, late nights, overnight, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.