hotel night ambassador

Key Responsibilities

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Cleaning, preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS), including the daily the night audit;
• Holding the keys to the castle; responsible for operations during the night shifts;
• Taking care of our guests including in emergency situations.

Skills, Knowledge & Expertise

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are welcome too!

Benefits

• Living Wage Employer (£2278.91/ month gross)
• Performance rewards (10% maximum / month)
• Access to citizenM learning and development programs
• Career progression
• Full immersion (training) program for new starters
• 10 free nights in any citizenM hotel per year (other than your own) based on availability.
• Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.
• Meal & coffee on us during your shift break
• Pension and cycle to work scheme
• citizenM uniforms
• Hospitality Action membership (well being support)
• Restaurant and bar discounts via CODE for all ambassadors
• Global opportunities - chance to work in other citizenMs around the world
• Referral program - £1000 bonus if your friend joins us too