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hotel night ambassador

GlasgowOn-site

AI Summary

A night ambassador at a citizenM hotel provides round-the-clock guest services, including check-ins, concierge support, food and beverage service, and overnight operations.

About this role

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

Key Responsibilities

Making sure everyone gets a warm welcome as soon as they walk in;
Helping guests at the self check-in kiosks (we have no reception desk);
Cleaning, preparing and serving hot and cold breakfast and meals;
Brewing delicious coffee or mixing a signature cocktail;
Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
Handling reservations in our property management system (PMS), including the daily the night audit;
Holding the keys to the castle; responsible for operations during the night shifts;
Taking care of our guests including in emergency situations.

Skills, Knowledge & Expertise

To be successful at citizenM, you’ll need to have:

A genuine touch: Treat all people as you would treat your best friends;
A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you’ll need to be:

A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
Fluent in English. Other language abilities are welcome too!

Benefits

Please note that we are only able to consider applicants with the right to work in the UK.

You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.

What we offer you:

Living Wage Employer (£2278.91/ month gross)
Performance rewards
Access to citizenM learning and development programs
Career progression
Full immersion (training) program for new starters
citizenM experience nights for you. Discounts on Marriott hotels
Meal & coffee on us during your shift break
Pension and cycle to work scheme
citizenM uniforms and comfy shoes
Hospitality Action membership (well being support)
Restaurant and bar discounts via CODE for all ambassadors
Global opportunities - chance to work in other citizenMs around the world
Referral program - £1000 bonus if your friend joins us too

typical shifts are:

Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule, including:
- Evenings: 10:50PM - 7:10AM
- Availability to work weekends is required!

citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.

Skills

BaristaConciergeCustomer ServiceEnglish FluencyFood SafetyMixologyNight AuditProperty Management System (PMS)Reception

hotel night ambassador

About this role

Key Responsibilities

Skills, Knowledge & Expertise

Benefits

Skills

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