House Manager

JOB TITLE & POSITION OVERVIEW

The Newton Theatre is seeking a part-time House Manager to supervise and implement all front-of-house activities. The House Manager schedule is during events: evenings and weekends. We are seeking an outgoing and highly organized individual who has experience with leadership, the public, and the arts, to handle front of house operations for all events. Dedication to excellent customer service and problem solving is key.

RESPONSIBILITIES

• Setup and maintain one or more concessions and merchandise areas at performances
• Oversee Volunteer responsibilities and manager staff of up to 15 Volunteers per performance
• Ensure the theatre is fully prepared for patron needs at each performance
• Cash reconciliation at beginning and end of all events
• Open and oversee the theatre lobby, greeting patrons entering the theatre
• Handle all patron issues (ticketing conflicts, complaints, medical emergencies, etc.) in a positive and friendly and efficient manner
• At the end of the show, ensure all patrons have exited the building
• After artists exit the building, clean and tidy green rooms
• Other duties, as necessary, to ensure the successful implementation of events at the theatre

REQUIRED QUALIFICATIONS

• Excellent customer service skills and communication skills
• Computer and smartphone literacy
• Comfortable with handling and disbursing money; and operating/reporting on a POS system
• Evening and weekend availability
• Comfortable with and prior experience working with the public
• Experience in the hospitality and/or performing arts industries

PREFERRED QUALIFICATIONS

• Previous management experience a plus
• Ability to perform minor repairs and spot clean as necessary

COMPENSATION & BENEFITS

This is a part-time position. Salary is commensurate with experience.

REPORTS TO

Senior House Manager, Director of Operations