Housekeeping Manager

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

The First Group Hospitality, Exclusive Private Members' Club in Abu Dhabi is seeking a Housekeeping Manager to oversee exceptional cleanliness, presentation, and housekeeping standards across the club’s facilities. Responsibilities include, but are not limited to:

• Lead and manage the housekeeping team across all club facilities.
• Develop and maintain high standards of cleanliness, hygiene, presentation, and service.
• Plan daily housekeeping schedules, task allocations, shift coverage, and priorities.
• Inspect bedrooms, lounges, washrooms, offices, public areas, guest facilities, and back-of-house spaces.
• Ensure all areas are maintained to luxury hospitality standards.
• Coordinate with operations, hospitality, membership, events, equestrian, and maintenance teams.
• Manage cleaning supplies, equipment, linen, uniforms, amenities, and stock levels.
• Monitor inventory and coordinate replenishment orders with approved suppliers.
• Establish and maintain housekeeping procedures, checklists, cleaning schedules, and inspection standards.
• Train, coach, and supervise housekeeping colleagues.
• Monitor team performance, attendance, grooming, conduct, and productivity.
• Support recruitment, onboarding, performance reviews, and development of housekeeping staff.
• Respond promptly to member, guest, and management requests.
• Coordinate housekeeping requirements for VIP visits, private events, functions, and special occasions.
• Ensure safe handling, storage, and use of cleaning chemicals and equipment.
• Report maintenance issues, damage, hazards, lost property, and safety concerns promptly.
• Maintain accurate housekeeping records, inspection reports, schedules, inventories, and incident logs.
• Monitor hygiene, health, safety, pest control, waste management, and environmental standards.
• Manage housekeeping budgets and support cost control without compromising quality.
• Ensure all housekeeping services reflect the clubs’ luxury positioning and brand standards.
• Maintain confidentiality when handling member, guest, staff, and operational information.
• Drive continuous improvement in housekeeping processes, efficiency, and guest experience.
• Perform other housekeeping, facilities, and operational duties as required.

Desired Skill & Expertise

• 4+ years of experience in housekeeping, preferably in luxury hotels, resorts, private clubs, or hospitality environments.
• Proven experience supervising or managing a housekeeping team.
• Strong knowledge of luxury cleaning, hygiene, sanitation, and presentation standards.
• Excellent organisational, planning, and time-management skills.
• Strong leadership, coaching, delegation, and team-management abilities.
• Excellent attention to detail and commitment to quality.
• Experience managing housekeeping supplies, inventory, budgets, and suppliers.
• Knowledge of health, safety, chemical handling, and workplace hygiene procedures.
• Strong communication, interpersonal, and problem-solving skills.
• Professional, reliable, discreet, and service-oriented.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience supporting VIP guests, private events, or high-end hospitality is highly desirable.
• Knowledge of the UAE market and local cultural expectations is an advantage.
• Fluency in English is required; Arabic is highly desirable.