Posted 12 days ago
Housekeeping Team Leader - Nights
LondonOn-siteFull-time
AI Summary
Leads the night housekeeping team to ensure guest rooms, corridors, and public areas meet cleanliness and presentation standards; allocates tasks, monitors performance, and coordinates with Front Office and Maintenance.
About this role
As a Housekeeping Team Leader - Nights, you’ll play a vital role in making sure every guest experiences the comfort, care, and standards that define our hotel. By leading and supporting your team, you’ll ensure rooms, corridors, and public areas are always presented at their very best—welcoming, spotless, and ready to delight.
With your eye for detail and natural leadership style, you’ll motivate and guide your team to perform at their best, while working closely with other departments to keep operations smooth and efficient.
Key Responsibilities
Our team are the heart and soul of all we do. Here’s what you’ll be up to:
- Overseeing the daily operations on your assigned floors, ensuring high standard of cleanliness and presentation are consistently met.
- Allocating tasks, monitor performance, and provide training, support, and feedback to the team members.
- Conducting regular checks of guest rooms, corridors, and public areas to maintain the hotel’s standards.
- Coordinating with the Front Office and Maintenance teams to update room status, manage repair needs, and ensure seamless communication.
- Manage stock levels of cleaning supplies, linens, and guest amenities, ensuring resources are used efficiently.
- Respond to guest requests and complaints promptly, professionally, and with a focus on guest satisfaction.
Skills, Knowledge & Expertise
We live by our values – and we’d love you to bring them to life every day:
- Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
- Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
- Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
- Honest - You’ll be part of a team that believes in doing the right thing.
Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.
Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Skills
Cleaning StandardsCross-department CoordinationGuest Complaint HandlingHousekeeping OperationsPerformance MonitoringStock ManagementTask AllocationTeam Leadership
Explore related jobs
More jobs at Splendid Hospitality Group
Similar Cleaning Standards jobs
Jobs in London
- TSenior Backend EngineerTreasuryspring · London, England
- SVideo Editor // VideographerSAMY · London, Greater London
- V
DevSecOps EngineerValarian Technologies Limited · London - F
VFX Scheduler (6-month Fixed Term)Framestore · London, Greater London - G
(Enterprise) Customer Success ManagerGain · London, Greater London - F
Fellow in Robotic Knee Arthroplasty SurgeryFortius · London, England
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.