Houseperson

About the Role

The Houseman plays an essential role in delivering the exceptional level of cleanliness, presentation, and service expected at Old Greenwood. This position supports the Housekeeping, Operations, and Rental Programs by maintaining common areas, assisting housekeeping staff, preparing residences for arriving guests and owners, and ensuring supplies, equipment, and amenities are available throughout the property.

The ideal candidate is dependable, service-oriented, and takes pride in maintaining a clean, safe, and welcoming environment while demonstrating East West Hospitality's commitment to hospitality, teamwork, and continuous improvement.

Status: Full-Time (Schedule may include mornings, evenings, weekends, holidays, and Fridays)

Department: Housekeeping

Reports To: Housekeeping Manager / Director of Operations

Location: Old Greenwood – Truckee, California

FLSA Status: Non-Exempt

Wage: $22.00 per hour

What You'll Do

Responsibilities include, but are not limited to:

Property & Common Area Care

• Maintain the cleanliness and appearance of all clubhouse and common areas.

• Clean hallways, elevators, entryways, restrooms, fitness facilities, meeting spaces, and other public areas.

• Empty trash and recycling receptacles and replace liners as needed.

• Maintain outdoor entrances, patios, walkways, and gathering areas in a clean and inviting condition.

• Assist with seasonal cleaning projects and deep cleaning initiatives.

Housekeeping Support

• Deliver linens, towels, amenities, and housekeeping supplies to residences and housekeeping staff.

• Stock housekeeping closets, storage areas, and supply rooms.

• Remove soiled linens, trash, and recyclables from residences and transport them appropriately.

• Assist room attendants and housekeepers with heavy lifting, furniture movement, and special cleaning requests.

• Support departure, arrival, mid-stay, and inspection preparation as needed.

Residence Preparation

• Prepare residences for owner and guest arrivals.

• Complete warm-ups, trash and tidy services, and other assigned property readiness tasks.

• Verify residences are appropriately stocked with required guest supplies and amenities.

• Report maintenance concerns, damaged items, missing inventory, or safety hazards promptly.

Operations Support

• Assist with special projects, events, owner requests, and operational needs throughout the property.

• Support multiple departments when business demands require additional assistance.

• Transport supplies, equipment, furniture, and materials throughout the resort.

• Maintain organization of storage areas, loading areas, and housekeeping facilities.

Equipment & Safety

• Operate housekeeping equipment safely and responsibly.

• Maintain carts, tools, and equipment in clean working order.

• Follow all OSHA standards, company safety policies, and proper chemical handling procedures.

• Wear appropriate personal protective equipment (PPE) when required.

Guest & Owner Service

• Provide courteous, professional service to owners, guests, residents, vendors, and fellow associates.

• Respond promptly and positively to guest requests or direct them to the appropriate team member.

• Represent East West Hospitality with professionalism at all times.

General Responsibilities

• Consistently uphold East West Hospitality's Vision, Mission, and Values.

• Maintain the highest standards of cleanliness and presentation throughout the property.

• Protect the privacy and security of owners, guests, and residences.

• Demonstrate flexibility by assisting in other operational areas as business needs dictate.

• Attend required meetings and training sessions.

• Maintain a professional appearance and adhere to company uniform standards.

• Follow all company policies, procedures, and safety guidelines.

• Perform additional duties as assigned.

About You

Required

• High school diploma or equivalent preferred.

• Previous housekeeping, hospitality, maintenance, or facilities experience is preferred but not required.

• Valid driver's license with an acceptable driving record may be required.

• Ability to communicate effectively in English; bilingual skills are a plus.

• Strong customer service and teamwork skills.

• Reliable attendance and punctuality.

• Must be available to work Fridays, weekends, holidays, and flexible shifts based on business needs.

Knowledge, Skills & Abilities

• Strong attention to detail.

• Ability to work independently with minimal supervision.

• Excellent organizational and time management skills.

• Positive attitude with a willingness to assist wherever needed.

• Ability to prioritize multiple tasks in a fast-paced environment.