HRCHC Pharmacy Technician

General Description: Under the direction and guidance of the Pharmacist In Charge, the Pharmacy Technician supports the safe, accurate, efficient, and patient-centered operation of HRCHC’s pharmacy. The Pharmacy Technician assists with prescription processing, medication preparation, third-party billing, inventory management, 340B activities, point-of-sale transactions, and patient service.

Supervisory Responsibility: This position does not have direct reports.

Essential Functions

Pharmacy Operations

• Receive and process new and refill prescriptions and accurately enter patient, prescriber, medication, and insurance information.
• Prepare, count, package, and label medications for pharmacist verification.
• Maintain an organized prescription workflow and support timely dispensing.
• Process prescription pickups, payments, and point-of-sale transactions.
• Refer medication counseling, clinical questions, discrepancies, and potential medication errors to the pharmacist.
• Maintain accurate pharmacy records and a clean, organized, secure, and inspection-ready work area.

Insurance and Patient Assistance

• Process prescription claims through Medicaid, Medicare Part D, commercial insurance, and other third-party payers.
• Troubleshoot routine claim rejections, including coverage, refill, demographic, coordination-of-benefits, and prior authorization issues.
• Assist patients with approved prescription savings or assistance programs.
• Escalate unresolved billing, coverage, or clinical issues to the pharmacist.

Inventory and 340B

• Receive, verify, store, rotate, and maintain medication and pharmacy supply inventory.
• Monitor stock levels, expiration dates, shortages, recalls, and storage requirements.
• Assist with inventory counts, reconciliation, medication returns, credits, and reverse distribution.

Patient Service

• Provide prompt, courteous, and professional service to patients.
• Assist with prescription pickup, refill requests, payments, and non-clinical pharmacy questions.
• Verify appropriate patient information before releasing prescriptions.
• Protect patient privacy and confidentiality.

Compliance and Team Responsibilities

• Perform duties within the legally permitted scope of practice for a Pharmacy Technician and maintain required registration/certification.
• Comply with applicable pharmacy laws, HIPAA, controlled-substance requirements, 340B procedures, and HRCHC policies.
• Immediately report medication errors, patient safety concerns, privacy breaches, or suspected compliance violations.
• Complete required pharmacy, compliance, HIPAA, safety, and 340B training.

Knowledge, Skills and Abilities:

• Strong attention to detail and commitment to medication accuracy and patient safety.

• Accuracy, accountability, professionalism, confidentiality, and the ability to manage multiple priorities in a fast-paced environment while supporting HRCHC’s mission of improving access to affordable healthcare and medications.
• Ability to work efficiently and accurately in a fast-paced pharmacy environment.
• Strong organizational, prioritization, and time-management skills.
• Knowledge of pharmacy terminology, prescription processing, and insurance billing.
• Strong customer service and communication skills.
  

Education and Experience:

• High school diploma or GED required.
• Must meet all current Commonwealth of Virginia requirements to work as a Pharmacy Technician and maintain required credentials throughout employment.
• National Pharmacy Technician Certification (CPhT) preferred.
• Community pharmacy experience preferred.
• Experience with third-party prescription billing, 340B operations, or an FQHC/community health center preferred.

Physical Requirements:

• Ability to stand and walk for extended periods and perform routine pharmacy duties.
• Ability to sit, bend, stoop, reach, and occasionally lift or move supplies, medications, and equipment.
• Ability to lift and carry items weighing up to approximately 25–30 pounds, as needed.
• Ability to perform in fast-paced pharmacy environment with frequent patient interaction, interruptions, and competing priorities and must maintain accuracy, confidentiality, professionalism, and patient safety.