HTO - Service Foreman

Key Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Hires, develops, evaluates and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS).
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

• Secure communication throughout the production and interface with other departments and customers.
• Interact with Service Advisor and customers to secure communication and flow of information
• Cooperate with other departments, ensuring a conscious and proactive approach
• Liaise with the Parts Manager or Dealer Management on issues affecting availability of parts, and to take responsibility to communicate parts ordering needs to proper personnel in the absence of the Parts Manager.
• Take active part in pulse meetings

• Ensure service shop utilization and efficiency by setting routines and planning the work.
• Set routines for spotting deviations and acting in real time (re-work, warranty matters, etc.)
• Set routines to ensure available resources to complete planned work and fulfill customer expectations
• Set routines to secure resource availability regarding tools, special equipment, and parts
• Set the content for and hold daily planning and follow up meetings, assign repair orders, resources, etc.
• Set routines and rules to fulfill the Health and Safety requirements
• Plan the end of shift work handover
• Replace, repair, and calibrate tools, as well as require purchase of new tools securing the workshop infrastructure needed to carry out work
• Create proposals for improving the service shop offers, local campaigns, service menu options, service specials, etc.

• Create and foster an environment that embraces acceptance, cultivates teamwork, holds everyone accountable, and steadfastly commits to professional development.
• Facilitate and encourage team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example.
• Contribute to the business goals by accomplishing related results and participating on projects as needed.

Skills, Knowledge & Expertise

• High school education or equivalent.
• Team leader experience or leadership education.
• Relevant work experiences in the medium/heavy duty industry or service shop environment.
• Driver’s License – preferably CDL.

• This position supervises shop and field service technicians and will provide input to the manager regarding evaluations, merit increases, and career development.

• Less than 10% travel per year with some overnight stays; 90% related to training.

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue.
• Frequently moves materials or equipment weighing up to 50 pounds.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders.
• Be able to safely maneuver and work underneath equipment.
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.

• Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity.
• Noise level may be loud at times.
• Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment.
• Significant time spent in confined spaces and high places.

Benefits