ICMS Program Manager

About Upward Bound House (UBH)

Upward Bound House is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. As we launch our new DMH-funded interim housing program, we’re seeking passionate, experienced professionals to join our growing team.

Overview:

Upward Bound House’s (UBH) Intensive Case Management Services (ICMS) program supports individuals experiencing chronic homelessness, medical conditions, and co-occurring disorders through long-term services referred by LA County’s Department of Health Services (DHS). The Program Manager oversees day-to-day operations, supervises staff, and ensures high-quality service delivery using a hands-on, lead-by-example approach.

Key Responsibilities:

Case Management (10%)

• Carry a small caseload of complex clients to support housing retention and stability.
  
• Supervise and guide case management staff, providing coaching and support with complex cases.
  
  

Program Oversight & Leadership (35%)

• Ensure program goals, metrics, and participant outcomes are met.
  
• Lead staff meetings, conduct performance reviews, and provide regular coaching and feedback.
  
• Collaborate on policies, training, and quality assurance with leadership.
  
  

Community & Outreach (10%)

• Represent UBH at community meetings and events.
  
• Collaborate with partners to identify and connect eligible participants to ICMS services.
  
  

Compliance & Administration (30%)

• Monitor program documentation in CHAMP and digital files; support audits and funder reviews.
  
• Complete reports for DHS, UBH, and finance teams; ensure accurate data tracking and submission.
  
  

Program Development & Evaluation (15%)

• Analyze data to track performance and improve outcomes.
  
• Support expansion initiatives and address system-level barriers with funders.
  
• Align program operations with HFH/HSH goals and contract requirements.
  
  

Qualifications:

• Master’s Degree in Social Work or related field (MSW/MFT preferred).
  
• 2-4 years of leadership experience in social services.
  
• Proven success managing programs, supervising staff, and working with funders.
  
• Excellent communication, organization, and problem-solving skills.
  
• Ability to work in diverse, high-pressure environments and resolve conflicts effectively.
  
• Field-based ICMS experience strongly preferred.
  
  

Additional Requirements:

• Knowledge of homeless services, housing programs (e.g., Vouchers, Scattered Sites), and mental health systems.
  
• Familiarity with CHAMP, HMIS, DHS documentation, and Excel reporting.
  
• Ability to work flexible hours, including evenings/weekends.
  
• CPR/First Aid and required LAHSA/DHS training certifications (or willingness to obtain).
  
• Reliable transportation, a valid driver’s license, insurance, and vehicle ownership.
  
• TB clearance and background check required.
  
  

UBH is an Equal Opportunity Employer and strongly encourages people with lived experience, people of color, and bilingual candidates to apply.