ICT Engagements Coordinator

ICT Engagements Coordinator

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.

• Coordinate assigned ICT projects and initiatives/engagements through initiation, planning, execution, monitoring and closure under the direction of the Project Manager or designated Operational Actor.
• Prepare and maintain scope, plans, schedules, milestones, work packages, acceptance criteria and project-control records in line with PM², Agile or other approved methods.
• Track progress, resources, risks, issues, changes and dependencies; escalate deviations and decisions requiring action.
• Coordinate several small or medium-sized initiatives in parallel and support timely delivery of agreed outcomes.
• Other specific duties as assigned by supervisor.

ICT infrastructure engagement and technical readiness

• Coordinate engagement across technical teams, including networks, cloud/data centre, cybersecurity, databases, IAM, modern workplace, monitoring, service desk and any other engaged teams.
• Facilitate technical scoping and readiness activities covering environments, access, capacity, integration, testing, architecture, security and operational dependencies.
• Coordinate interfaces between technical teams, business owners and specialist functions without replacing their technical responsibilities.
• Identify blockers and cross-team dependencies and follow them through the agreed governance and escalation routes.
• Other specific duties as assigned by supervisor.

Stakeholder, supplier coordination

• Organise and facilitate project meetings, technical workshops, status reviews and decision sessions, maintaining clear agendas, minutes, actions and decision records.
• Coordinate communication and follow-up with business stakeholders, technical teams, external suppliers and consultants.
• Support the drafting and preparation of Procurement Requests, Requests for Service, Terms of Reference and related inputs.
• Support supplier mobilisation and contract implementation by tracking actions, man-days, deliverables, acceptance evidence and dependencies.
• Other specific duties as assigned by supervisor.

Governance, reporting, transition and improvement

• Maintain current plans, status reports, dashboards, action plan, decision, dependency and change logs and an auditable project repository.
• Prepare concise management reporting and briefing material.
• Coordinate testing, acceptance, handover, operational readiness, knowledge transfer, closure and lessons learned.
• Propose practical improvements to coordination, templates, reporting and knowledge reuse across DOS.
• Other specific duties as assigned by supervisor.

Qualifications

Certifications

At least 1 certificate among:

• PM² or an equivalent certification
• PRINCE2 or an equivalent certification
• PMP or an equivalent certification

Each equivalent certification must be recognized internationally (subject to acceptance as a valid credential by the Contracting Authority)

Knowledge

• Strong knowledge of ICT project lifecycle, governance and delivery methods, including PM² or equivalent
• Good understanding of ICT infrastructure domains, including networks, data centre/cloud, databases, identity and access management, workplace services, monitoring and operations
• Good knowledge of planning and control tools: schedules, milestones, action, decision, dependency and change logs
• Good understanding of ICT service management, change, operational readiness and transition to service
• Good knowledge of stakeholder, supplier and contract coordination in an ICT environment
• Ability to translate business needs into clear technical coordination actions, scope, deliverables and acceptance criteria

Skills

• Strong analytical, organisational and problem-solving skills, with the ability to manage several priorities
• Excellent communication, facilitation, reporting and documentation skills; proactive and able to work effectively with technical teams, managers, business stakeholders and suppliers

Experience

• At least 3 years of experience coordinating ICT projects or technical initiatives at a similar position
• Experience coordinating at least two ICT infrastructure projects or initiatives involving several technical domains
• Experience coordinating dependencies across at least three of the following: network, cloud/data centre, databases, IAM, endpoint/workplace, cybersecurity/architecture, monitoring or service operations
• Experience supporting supplier engagement, procurement documentation, proofs of concept or implementation of ICT contracts
• Practical experience with project and service-management tools such as Azure DevOps, ServiceNow, Jira, MS Project, Planner or equivalent