Implementation Project Manager (Enterprise SaaS)

MesaOn-siteFull-time$85k–$115k

AI Summary

Leads end-to-end implementation of enterprise SaaS client launches, coordinating internal teams, building account workflows and configurations, and reporting status and KPIs to leadership. Serves as the main point of contact for implementation progress.

About this role

Implementation Project Manager

Live events are fun.

Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at TicketManager
At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.
If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.

The Role
The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.

Responsibilities:

Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
Maintain accurate documentation of project status, decisions, client use case and client feedback.
Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.

Desired Skills and Experience:

Bachelor’s Degree Required
5+ years of work experience in a collaborative, data-driven environment
Previous project management experience preferred
PMP or similar certification is a plus
Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
Customer service skills in a SaaS environment preferred
Proven presentation and executive meeting planning
Ability to translate technical concepts into client-friendly language
Ability to refine project management strategy to meet client needs

TicketManager Highlights:

Location: Mesa, AZ or New York, NY
Compensation: $85,000-$115,000 & Bonus Eligibility
Reports to: Director, Customer Solutions
Work Expectations: Role is In-Office, Monday-Friday
Retirement: 401(k) Company Match
Health Benefits: Medical, Dental, Vision & Chiropractic
Time Off: Unlimited PTO
Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.

Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
4.5 out of 5 Glassdoor rating
Used by over 4,000 globally known companies including ~15% of the Fortune 500

Skills

Account ConfigurationAPI IntegrationsClient DocumentationCRMKPI ReportingPMPPresentationProject ManagementProject Timeline ManagementRisk ManagementSaaSSSOStakeholder Communication

Implementation Project Manager (Enterprise SaaS)

About this role

Implementation Project Manager

Skills

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