Posted 3 months ago
Incident Manager
Oak Brook, IL, United StatesRemoteFull-time
AI Summary
Leads incident management and resolution for IT services, coordinating cross-functional teams, driving process improvements, and mentoring staff in a fast-paced consulting environment.
About this role
Incident Manager
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, => Software Consultancy and Information Technology Enabled Services.
- At least 7 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
- ITIL Intermediate/Expert certified.
- Prefer experience in a Retail environment and familiar with SOX and PCI compliance
- Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
- Comfortable working in a fast-paced, results-oriented environment
- Demonstrated leadership capability, including ability to motivate and mentor others within work group
- Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams
- Analytical and Communication skills
- Project and talent management
- Experience with project management
- Experience and desire to work in a management consulting environment that requires regular travel.
Qualifications
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7 years of experience with Information Technology.
Additional Information
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Note:-
- This is a Full time job opportunity for you.
- Only US Citizen, Green Card, EAD-GC, H4-EAD, L2-EAD, TN Visa can apply.
- Please do mention your current US Visa Status in your resume to submit your resume soon.
Skills
Business Process ConsultingITILITIL ExpertITIL IntermediatePCI ComplianceProblem DefinitionProcess ArchitectureProject ManagementSOXTalent Management
Explore related jobs
More jobs at Sonsoft Inc
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.