Indian Customer Service (Chinese Speaker Only)

📍 Location: Ho Chi Minh City, Vietnam

🗣 Language Requirement: Chinese (Fluent) + English
💰 Salary: Starting from 800 UZS (increases by 50 UZS up to 4 times per month, capped at 1000 UZS)

Job Responsibilities

I. User Inquiry & Customer Service

• Respond to player inquiries regarding bonuses, promotions, and accounts via live chat, phone, and social media.
• Guide users on bonus rules, eligibility criteria, and usage processes.
• Deliver accurate, professional, and friendly customer service to enhance user satisfaction.

II. Issue Handling & Follow-Up

• Record customer feedback and handle issues such as bonus discrepancies and promotional disputes.
• Investigate complex cases and escalate to relevant departments when necessary.

III. Account & Process Support

• Assist users with account-related concerns including login issues, deposits/withdrawals, and bonus status.
• Stay updated on platform promotions and policies to provide precise information.

IV. Promotion & Campaign Support

• Introduce ongoing promotions and bonus offers to users.
• Guide customers through participation processes to maximize engagement.

V. Service Quality & Data Management

• Accurately record customer interactions and resolutions in the system/database.
• Monitor user satisfaction and collect feedback to improve service quality.

VI. Customer Relationship Management

• Maintain daily communication with existing customers.
• Build strong relationships to ensure customer retention and loyalty.

Requirements

• Chinese speaker (mandatory) with good English communication skills.
• Strong communication and problem-solving abilities.
• Customer-oriented mindset with attention to detail.
• Ability to work in a fast-paced environment.

Why Join Us?

• Competitive and structured salary growth.
• Dynamic international working environment.
• Opportunity to develop customer service and communication skills.

📩 Apply now to join our growing team!