Information Technology (IT) Support Specialist

ALOM is a quality- and technology-driven global supply chain management company, providing 3PL+, contract manufacturing, and fulfillment solutions for leading brands in technology, healthcare, government, and other highly regulated industries. Headquartered in Silicon Valley with operations across California, Indiana, and 20 global locations, ALOM helps customers turn their supply chains into a competitive advantage through precision execution, customized, scalable solutions, real-time data, and a deep commitment to ESG and operational excellence. As a woman-owned company, founded and led by our CEO, we are committed to building an inclusive, equitable workplace.

ALOM is looking for an IT Support Specialist to join our Information Technology team. In this role, you'll provide hands-on technical support across the organization — from desktop setup and helpdesk assistance to new employee onboarding on ALOM technology systems — while helping design and document the processes that keep our IT department running smoothly. You'll work closely with stakeholders, subject matter experts, and cross-functional teams to streamline how we deliver support and meet business needs.

In cooperation with other departments, design processes that ensure stakeholder needs are met; create documentation and process flows in accordance with delivery requirements

Gather information and requirements for process design

Assist in streamlining processes and creating documentation with input from stakeholders and subject matter experts

Create documentation as required for development and infrastructure projects

Perform research as needed for scoping processes and recommending products

Assist in asset management of both physical and virtual assets

Assist with day-to-day helpdesk operations and provide support for ALOM operations and ALOM end users

Perform desktop setup and aid end users

Train new employees to understand ALOM Technologies systems

Assist with miscellaneous tasks and projects as needed

Maintain accurate records and documentation in accordance with company policies and applicable regulations

Support cross-functional initiatives and contribute to a collaborative team environment

Preferred Qualifications

Familiarity with Exchange Online, Microsoft Entra, and Active Directory administration

Experience in a supply chain, manufacturing, or distribution environment

Familiarity with helpdesk ticketing systems and IT asset management tools

Experience developing IT process documentation and process flows

This role primarily operates in an office and warehouse environment. The position may require:

Ability to sit/stand for extended periods

Ability to lift up to 50 lbs (e.g., desktop equipment, servers, peripherals)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role