Inside Sales Coordinator II

The Inside Sales Coordinator II is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction

• Handles moderately complex issues and problems and refers more complex issues to higher-level staff

• May provide leadership, coaching, and/or mentoring to a subordinate group

• Solicits sales orders from existing customers via phone

• Develops new customers via "pull" through marketing Phone-Internet

• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels

• Executes market penetration strategy utilizing web-based sales leads

• Communicates sample needs for customers/dealers/contractors with the plant

• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates

• Helps drive new product sales by communicating unknown products to customers

• Works with account managers to comply with customer request and to solve customer problems

• Maintains positive relationships with distributors

• Works with Product Managers to enhance sales programs

• Attends shows and product introductions when necessary

• Attends various product trainings, as needed

• Prepares various reports and correspondence as required

• Performs other duties as required

Qualifications

• Minimum of high school graduate

• Requires 2 to 4 years of experience in customer service or a related role

• Possesses solid working knowledge of subject matter

• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)

• Working knowledge of various office equipment (computer, scanner, etc)

Click here to watch what a day in the life of an Inside Sales Coordinator looks like.