Inside Sales Executive

The Role

Key Responsibilities

• Manage and develop assigned customer accounts, working towards agreed revenue targets.
• Build strong customer relationships and identify opportunities to grow service revenue.
• Respond to inbound customer enquiries and proactively engage customers to identify new opportunities.
• Prepare and follow up on service proposals, quotations and sales opportunities.
• Identify opportunities to upsell and cross-sell relevant Vertiv services and solutions.
• Create, manage and accurately maintain opportunities and quotations within the CRM system.
• Keep customer and opportunity information up to date, including wins, losses and cancellations.
• Secure customer orders and ensure information is accurately processed for invoicing.
• Act as an advocate for the customer, working with internal teams to resolve queries and provide the right technical or commercial support.
• Develop a strong understanding of Vertiv's products and service offerings through formal training and on-the-job experience.
• Support additional commercial activities as required.

What We're Looking For

• Previous experience in inside sales, sales, account management, customer service or another commercially focused role.
• Experience or knowledge of thermal management, power, mechanical and electrical services (MES), critical infrastructure or a related technical environment would be advantageous.
• Strong written and verbal communication skills.
• A confident and proactive approach to engaging with customers.
• Good organisational skills with the ability to manage multiple customers and opportunities.
• Ability and willingness to learn Vertiv's products, services, systems and sales processes.
• Comfortable working with CRM and other sales systems.

What the Role Offers