Inside Sales Representative

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.

Position Summary

The Inside Sales Representative (ISR) is a cross between a strategic customer service rep (SCSR) and a manufacturing sales rep (MSR). This position will serve all the duties of a SCSR while performing the role of a MSR for specific strategic accounts. The ISR responds to customer inquiries or complaints regarding the organization’s products and services. This position is also responsible for determining the best method to resolve problems to ensure customer satisfaction and adherence to organization policies. The ISR is also responsible for supporting the achievement of goals pursued by their strategic account managers. In this role, the ISR will also perform various clerical and administrative duties

Essential Responsibilities

Management of Customer’s Portal (Quotes and Orders)

Download and analyze monthly Supplier Report Card

Track and manage contacts and opportunities within CRM SalesForce

Quote/SPA entry and quote responses

Daily Quote follow-up and Win/Loose feedback

Strategically manage customer PO from order entry to shipment

Send and conduct webex for account Backlog

Backlog reconciliation – Monthly

Manage daily account expedites

Manage daily VMI, Consignment and Min/Max Programs

Coordinate RMAs and ensure SCAR responses meet deadlines

Coordinate Compliance Responses and NDAs, etc.

Train substitute for vacation and personal leave periods

Develop relationships with customers responding to their questions efficiently and courteously

Same day call response – Daily (as needed)

Provide knowledgeable answers to questions about product, pricing and availability

Promote ITT products and services

Partner with Strategic Sales Manager and Regional Sales Manager on sales leads, customer opportunities, and POS and demand analysis

Work with customers to resolve product returns, shipping inquiries and order status questions

Co-develop and maintain new and existing customers through prospecting and relationship building.

Assist in maintaining quarterly target goals

Manage product/service mix, pricing and margins according to agreed goals

Communicate with and leverage Customers to develop business

Present at customer meetings, seminars, trainings, and webinars as required

Attend sales trainings and certification programs as required

Continuous product learning to address customer inquiries and issue resolution

Position Requirements

Five (5) years prior customer service experience in a manufacturing environment

ERP knowledge and experience; focused on sales and distribution module

Proficiency in Microsoft Excel, Word, PowerPoint required

Excellent customer service skills, problem solving and negotiation skills

Effective communication and written skills

Detail oriented and works with a high degree of accuracy

Ability to multitask and tactfully handle stressful and difficult situation

90% Bilingual– English-Spanish fluently spoken and quality written, preferably