Inside Sales Supervisor

Description of Company:
Medosweet's Mission is to create an Exceptional Customer Experience through Employee Teaming, Innovative Technology, and Fresh New Customer offerings while Honoring our Founders core values of recognizing Employees, Customers, Community, and Faith in the conduct of our company.

Medosweet's Vision is Providing Best in Class Service while treating All Employees and Customers like Family.

About the Position:

The Inside Sales Supervisor is responsible for managing sales team who reach customers by phone or online, rather than traveling to meet them face-to-face.

Essential Duties and Responsibilities:
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Ensure internal policies and procedures are adhered to by the team.
• Handle and resolve escalated customer issues.
• Trains inside sales staf
  
• Research and discover methods to increase customer engagement.
• Assist Sales Director to implement inside sales incentive programs and goals.
• Assist in running Sales Reporting utilizing ERP system/PowerBI
• Work with the Marketing Manager to create a monthly marketing calendar to use for communications with customers.
• Help pre-qualify cold calls.

Position Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Skills
This position currently supervises [2] employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Education
Associate's Degree and [5] years experience in Business or related experience and/or training; or equivalent combination of education and experience.

Technical Skills

To perform this job successfully, an individual should have knowledge of...

• Microsoft Office Suites
• ERP systems.
  
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to lift and/or move up to [10] pounds. The employee is occasionally required to lift and/or move up to [25] pounds. The employee is regularly required to [stand occasionally, sit frequently, walk, finger manipulation, talk and hear.

Work Environment
The work environment characteristics are office work in cubicles and occasional warehouse