Inspire Coffee House Manager

Team Leadership

• Train and develop coffee house employees while investing in both their professional skills and spiritual growth.

• Lead the Assistant Manager and create a culture of ownership, excellence, and collaboration.

• Provide regular coaching and feedback that equips the team to deliver an outstanding customer experience.

Operational Excellence

• Oversee the day-to-day operations of the coffee house, ensuring systems are organized, efficient, and consistently executed.

• Manage inventory and daily workflows so the team is prepared to serve customers well.

• Identify opportunities to improve processes and create a smooth, dependable operation.

Business Stewardship

• Actively look for opportunities to reduce costs, improve efficiency, and expand the customer base.

• Steward inventory and resources with wisdom, balancing quality, availability, and profitability.

Customer Experience

• Cultivate a welcoming environment where every customer feels valued and cared for.

• Address questions, concerns, and feedback with professionalism and urgency, working to resolve issues in ways that build trust and loyalty.

• Ensure the team consistently delivers exceptional service and high-quality products.

Communication & Collaboration

• Work closely with staff members and volunteers to foster clear communication and strong teamwork.

• Coordinate advertising and promotional efforts that increase awareness and strengthen community engagement.

• Build positive relationships across the organization while supporting Inspire Coffee House's mission and vision.

What Success Looks Like

• Employees are engaged, equipped, and continually growing personally and spiritually.

• Customers consistently receive a welcoming, high-quality experience.

• Daily operations run smoothly without constant oversight.

• Inventory and scheduling are proactively managed.

• The team operates with clarity, ownership, and a shared commitment to excellence.

Who This Role Fits Best

This role is best suited for someone who:

• Is a member of Grace Church.

• Has experience leading people with encouragement, accountability, and humility.

• Takes ownership and proactively solves problems before they become obstacles.

• Enjoys balancing big-picture strategy with day-to-day execution.

• Is energized by developing teams and creating exceptional customer experiences.

• Makes thoughtful decisions that support both people and business health.

• Cares deeply about hospitality, excellence, and building a place where community can flourish.

Requirements

This role serves as the operational leader of the Inspire Coffee House, whose mission is to create an equipping space for adults with disabilities to learn, develop, and be discipled in the workforce while engaging with the community.

We are looking for someone who creates an exceptional experience for every guest, builds a healthy and welcoming team behind the scenes, and turns everyday interactions into meaningful moments of hospitality. You develop people, create systems that bring consistency, and steward the business so it remains both financially sustainable and missionally effective.

This is not a reactive role. It’s for someone who takes ownership, leads with initiative, and enjoys building a culture where employees, volunteers, and customers thrive.