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Window Nation

Posted 1 day ago

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Installation Manager

GreenvilleOn-site

AI Summary

Oversees replacement window, siding and door installations in an assigned market, managing installation crews, job site quality, warehouse inventory and customer issue resolution. Reports to the branch manager.

About this role

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Installation Manager reports to the Branch Manager based in this location and is responsible for overseeing and managing the installation of replacement windows, siding and doors in their assigned market area. The Installation Manager will ensure that both the work completed and the customer's satisfaction meets or exceeds company standards.

Core Role Responsibilities

  • Recruits, selects, trains, and manages direct reports
  • Performs Services & Measures as necessary
  • Select, monitor and validate 1099c installation crew, document and maintain skill matrix. Process install pay.
  • Responsible for warehouse operations to include adequate inventory of installation materials is maintained at all times and scheduled warehouse auditing
  • Serves as customer service liaison when install related problems arise
  • Works with scheduling coordinators to ensure appropriate crew assignments
  • Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary
  • Responsible for quality job inspections and audits to ensure crew performance is at the highest standards
  • Delivers materials to job sites when required
  • Approves additional costs on job sites
  • Manages run rates & guild quality scores
  • Maintaining a driving record that meets company’s insurance standards
  • Manage install jobs through completion
  • Review sold projects to ensure all indirect materials are identified, ordered and received prior to day of install.

    • Basic Qualifications

  • HS Diploma or GED
  • 4+ years of relevant leadership experience
  • 4+ years experience of general construction knowledge
  • 3+ years of customer issue resolution experience
  • 1+ years of experience with windows to include measuring and service, installation in lieu of service
  • Experience working with installation crews
  • Valid drivers license

    • Preferred Qualifications

  • College degree or other secondary education preferred
  • Experience with warehouse management
  • High proficiency-level in Microsoft Office Suite
  • Expertise in CRMs; Salesforce experience a plus
  • Customer-centric mindset
  • Demonstrated success in deadline-driven and high-pressure environment

    • Skills

    Construction KnowledgeCRMCustomer Issue ResolutionDriver's LicenseInstallation Crew ManagementInventory ManagementMicrosoft OfficeQuality InspectionRun Rate ManagementSalesforceScheduling CoordinationWarehouse ManagementWindow InstallationWindow Measuring

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