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Tenna

Posted 83 months ago

Open

Installation Technician

Remote - NationwideRemoteFull-time

AI Summary

Installation Technician installs and troubleshoots Tenna product trackers on heavy equipment and mid-sized vehicles, trains customers on installations, and supports field service delivery.

About this role

Why Tenna?
We take pride in the fact that our roots are in the construction industry. With this experience and knowledge, we have built a platform that revolutionizes construction equipment fleet operations. We provide innovative solutions to customers looking for competitive ways to better manage and track their assets, such as heavy and light equipment, large fleets, tools, and materials.
At Tenna, we believe the best is right in front of all of us and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets on one comprehensive platform anytime, anywhere.
Position Description
Tenna is seeking a dedicated Installation Technician to join our Field Services Team. In this role, you will install Tenna product trackers on mid-sized vehicles and heavy equipment, troubleshoot technical issues, and consult with customers on installations as needed. You will also train Tenna customers on best practices for hardware installation and the proper use of Tenna products. The ideal candidate will be detail-oriented, with a background in heavy-duty construction or automotive equipment, and able to work effectively with minimal supervision. Strong communication skills and the ability to build positive relationships with Tenna’s customers are essential for success in this role. Interested? Apply now!

Your Responsibilities:

  • Install Tenna product trackers on mid-sized vehicles and heavy equipment.
  • Test trackers and equipment after installations to ensure performance and compliance with specifications.
  • Test equipment for fault tolerance and determine required repairs.
  • Train Tenna customers on best practices for hardware installation and proper use of Tenna products.
  • Effectively troubleshoot, diagnose, and repair issues associated with Tenna’s equipment and systems.
  • Ensure installations are completed according to Tenna’s policies and procedures.
  • Maintain a high degree of knowledge on the use of the Tenna Asset Management System and its associated products.
  • Collaborate with the Customer Success team to ensure customer satisfaction and effective service delivery.
  • Receive and respond quickly to all telephone and email inquiries related to product installation, sales, or management team queries.
  • Proactively anticipate equipment needs, set priorities, and meet assigned tasks.
  • Work safely and efficiently at all times.
  • Process expenses and daily timekeeping in a timely manner.
  • Write effective daily notes to document your work.

    • Qualifications:

  • 3+ years’ experience as an automotive mechanic or heavy-duty equipment mechanic required
  • 3+ years’ experience performing skilled automotive work, including inspections, diagnosis, and maintenance on special equipment required.
  • A high school diploma/GED or equivalent work experience is required.
  • Electrical experience is a plus.
  • Excellent verbal communication skills are required.
  • Strong attention to detail. Diligence and organization in managing information.
  • Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude.
  • Ability to meet physical demands, including bending, stooping, climbing, twisting, and lifting up to 50 pounds.
  • Ability to write comprehensive daily notes.
  • Basic computer skills, such as Microsoft Office, Word, etc., are required.
  • Work requires regular exposure to construction site environments, outdoor elements, and a variety of climates, including high and low temperatures, with frequent travel required.
  • Basic computer skills, such as Microsoft Office, Word, etc., are required.

    • Benefits, Perks, & Additional Information:

  • Full-time opportunity.
  • Location: Remote. Travel is required, 95%.
  • Opportunities for growth and personal development within a highly dynamic team.
  • Robust, low-cost benefit packages offered.
  • Benefit coverage begins on the first date of employment.
  • Paid Time Off and Volunteer Time Off offered.
  • Dependent Care offered.
  • 401k match.
  • Employee referral bonuses.
  • Necessary tools and equipment supplied.

    • Skills

    Asset Management SystemCommunicationCustomer TrainingDaily NotesDiagnosticsDocumentationEquipment InstallationFault Tolerance TestingHardware InstallationInstallationMS OfficeSafety ProceduresTest EquipmentTroubleshootingTruck/heavy Equipment Knowledge

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