Intern - Lab/TAC Network Engineer

The Lab Network Engineer Intern will learn routing and switching protocols using Extreme Networks multi-layer Ethernet switches. The LNE will learn how to design, implement, and troubleshoot networks working in the Services Lab Operations team. Candidates should have Windows and Linux experience, basic networking knowledge, excellent communication skills, and a passion to learn technology.

The Lab Network Engineer will work in the Services Lab Operations team in Morrisville, North Carolina. They will interface directly with the lab manager on a regular basis to:

· Learn Extreme Networks products, routing & switching protocols, and lab operations

· Setup networking equipment for Technical Support Engineers (TSEs) to use for customer support

· Partner with TSEs to help replicate customers’ network issues (software, hardware, configuration)

· Assist with lab operations (racking, cabling, troubleshooting, managing equipment, etc.)

· Prepare to become a Technical Support Engineer, Network Engineer, or a related position

Success for this position is based on the following:

· Demonstrating technical aptitude, critical thinking, and communication skills to solve problems

· Passing certifications & internal training on products & network protocols

· Adhering to Service Level Agreements (SLAs) for lab setups and replications

· Accurately documenting work activities in a clear and concise manner

· Improving lab operations and processes on an ongoing basis

· Training various lab users on systems and processes

Required Knowledge, Skills and Abilities

· Passion and aptitude for learning technology and solving problems

· Strong written and verbal communication skills

· Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching

· Experience in a service-oriented position

· Can work independently with minimal guidance as well as collaboratively with other team members

· Excellent organization and time management skills

Preferred Skills

· Experience working with routers and switches in a lab environment or technical support position

· Knowledge of servers and virtualization (VMware, Linux, Microsoft)

· Knowledge of scripting language(s)

Background Experiences

· Pursuing a Bachelor’s degree in a computer or networking related field

· Customer service experience, preferably in technical support

· Setting up and managing home networks (wired and wireless)

· Pursuing industry standard certifications