International Project Manager (Remote)
AI Summary
An International Project Manager responsible for leading complex, multi-stakeholder event technology implementations, owning client relationships, managing timelines and risks, and coordinating multiple concurrent projects.
About this role
This is a pure project management role. You will not be responsible for any platform configuration or technical build work — that is handled by your team of dedicated solution consultants and architects. Your focus is entirely on leadership: managing timelines and risks, building strong client relationships, aligning stakeholders, and driving successful outcomes across a portfolio of concurrent projects.
Our clients are sophisticated, high-touch, and deeply invested in their events. That means you will be in daily communication across multiple channels, navigating scope conversations, managing competing priorities, and keeping complex projects on track even when requirements shift. It also means this work is genuinely meaningful — you will own the client relationship and see the direct impact of your leadership at every event.
Our Project Managers typically manage multiple client engagements simultaneously, with project cycles averaging 9–12 months. You will also take on projects mid-lifecycle as part of normal portfolio management — experience navigating mid-flight transitions is a strong asset.
This remote role can be located anywhere in the United States. Average travel is up to 15%, averaging 5–7 days per trip. Travel primarily involves being onsite at client events, which may include weekends, as well as post-event reviews and client-driven meetings.
How You Will Contribute
Planning
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Align with clients on key project milestones and maintain accountability to agreed timelines
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Build and maintain detailed project plans across a concurrent portfolio of client engagements
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Identify and manage dependencies, risks, and priorities across multiple work streams
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Coordinate internal teams to remove obstacles and keep deliverables on track
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Participate in pre-sales planning as a member of client account teams
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Identify and engage appropriate resources across client and RainFocus teams
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Serve as the primary point of contact for clients throughout the project lifecycle
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Communicate formal weekly status updates to client and RainFocus stakeholders
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Communicate with event steering teams and executive-level committees
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Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build
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Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope
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Solicit feedback from clients and team members to drive prioritization
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Coordinate post-event reviews between client and RainFocus account team
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Surface decision points and escalations to stakeholders to remove obstacles
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Provide change management support for first-year event clients
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Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology
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Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed
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Follow and deliver projects leveraging RainFocus best practice implementation process
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Manage expectations, scope, and priorities of implementation
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Ensure that all project artifacts are captured and maintained
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Monitor and manage project financial performance against targets
Client Communication & Relationship Management
Change Management
Project Controls
Qualifications
4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles
Experience in project managing software implementations
Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations
Experience managing multiple concurrent projects or client engagements simultaneously
Proficiency with project management tools; experience with Jira is a plus
Strong written and verbal communication skills, including experience presenting to executive-level stakeholders
Excellent interpersonal, organizational, analytical, and follow-up skills
Working knowledge of Google Workspace and Microsoft Office suite
Highly self-motivated with strong ownership mentality and consistent follow-through
Highly detail oriented with proven ability to document systems and processes
Preferred Qualifications
Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role
Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement
PMP certification or equivalent
Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges
Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities
Ability to organize ambiguous situations into concrete deliverables and clear next steps
Able to prioritize and manage competing deadlines across a concurrent project portfolio
Strong team-player mentality — this team succeeds together
Skills
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