IT Application Support

IT Application Support

Becoming a Digital Sharia Bank is one of the Sharia Net Bank solutions to attract people in Indonesia who have not been touched by financial services.

We are continuous product development with a focus on customer interests

Knowledge domains

• Sharia Core Banking (Funding/Financing)
• ATM Switching & Card Management System
• Regulatory Reporting
• Enterprise GL
• AML
• SKN, RTGS
• Treasury

Job Descriptions

• Provide user support of banking systems
• Perform daily tasks as assigned
• Identify and resolve system and user issues with minimal support
• Escalate issues to SMEs or vendors as applicable.
• Provides user and management reporting as assigned
• Collaborates with analysts, designers, system owners and software providers in the testing and integration of new software programs and applications.
• Assists the core team in performing assessment of customer requests, IT initiatives and EPMO projects
• Assists other IT departments in incident management, requests, initiatives and projects related to solutions
• Requests reporting metrics from vendors for executive reporting as directed.
• Completes task according to department SLA requirements
• Provide guidance to users on solution functionality and best practices
• Participates in training of new products and services
• Participate in the planning, development and executing of system integrations, conversions or improvement activities.
• Provides system and process data as assigned for internal audit and examiner reviews
• Participates in user requirements discussion as assigned.
• Collaborates with other IT departments to ensure IT strategic initiatives are met.
• Adheres to all IT policies and procedures

Qualifications

• Minimum 2 years of banking experience working with core and ancillary systems and/or working in the Information technology industry
• Experienced in requirements gathering and project implementations
• Ability to work independently with minimal supervision
• Ability to collaborate with others to achieve results
• Intermediate written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to research and identify application / product issues.
• Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems.
• Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.
• Strong organizational and coordination skills.
• Ability to remain flexible in order to adapt to changes in the work environment.
• Ability to study and apply new information.
• Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
• Ability to maintain confidentiality of sensitive information.
• Ability to work with co-workers, customers, and outside agencies professionally and tactfully.
• Understanding of the organization’s goals and objectives.
• Must adhere to all bank’s policies

Additional Information

• Competitive Salary
• Good Place to Grow
• Offer learn and career path