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Posted 2 months ago

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IT - End User Services & Desktop Support Engineer

DallasOn-siteFull-time

AI Summary

Provides in-person end-user and desktop support at a financial exchange in Dallas, handling incidents, OS and hardware support across Windows, macOS, and mobile, and applying security and automation practices.

About this role

IT End User Services & Desktop Support Engineer
Overview
The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting.

Responsibilities

  • Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.
  • Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems.
  • Managing endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment.
  • Supporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job).
  • Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency.
  • Documenting and refining support processes to improve service quality and reduce recurring issues.
  • Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency.

    • Required Skills

  • Bachelor’s degree required; Computer Science, Information Systems, or related field preferred.
  • 2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.
  • Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365.
  • Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes.
  • Hands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar).
  • Strong communication skills with proven ability to support users onsite.
  • Ability to lift and move IT equipment up to 50 lbs.

    • Beneficial Skills

  • Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS).
  • Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar).
  • Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar).
  • Knowledge of software packaging, scripted installations, and deployments.
  • Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery.
  • Chocolatey Software Packages
  • Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent).

    • Skills

    Active DirectoryExchange OnlineIntuneITSMJAMFMicrosoft 365Microsoft Entra IDMicrosoft Graph APIPowerShellSCCM

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