IT Field Technician II

We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Midtown Manhattan office and supports a wide range of client environments across Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office on Long Island.

This position is ideal for someone who enjoys a mix of **onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work **. The technician will spend approximately ** 50% of their time at client sites **, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.

What You'll Do

• Provide onsite and remote Level 1/2 support for client environments

• Troubleshoot and resolve issues related to:

*    Workstations and laptops 

*    Microsoft 365 and user account issues 
*    Printers and peripheral devices 
*    Basic server and line-of-business application issues 
*    Network connectivity, wireless access, and firewall-related concerns 

• Travel to client sites to perform technical support, remediation, deployment, and installation work
• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
• Support onsite project tasks such as:

*    Network equipment installations and replacements 

*    Firewall and switch swaps 
*    Wireless deployments 
*    Endpoint deployments and refreshes 
*    Basic server and infrastructure upgrades 

• Escalate complex issues appropriately to senior engineers or project resources
• Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
• Document work performed, technical findings, and client environment details in IT Glue
• Use Halo PSA for ticket management, time entry, and work tracking
• Use Ninja RMM for remote access, monitoring, and endpoint support
• Maintain professionalism and strong customer service while representing the company onsite
• Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows

You’re a Good Fit If You:

• Have strong troubleshooting skills and are comfortable working independently in the field
• Communicate clearly with both end users and internal technical teams
• Are organized, reliable, and detail-oriented
• Are comfortable balancing reactive support work with ** scheduled onsite tasks**
• Enjoy working directly with clients and providing a high level of service
• Can adapt to different client environments and technologies quickly
• Understand when to resolve issues independently and when to escalate

Preferred Experience

• 2+ years of experience in a managed services, field support, or IT support role
• Experience supporting:

*    Microsoft 365 

*    Windows 10/11 
*    Windows Server 
*    Basic Azure and Entra ID environments 
*    Network infrastructure including switches, firewalls, and wireless 

• Familiarity with technologies such as:

*    SonicWall 

*    Meraki 
*    UniFi 
*    Ruckus 

• Experience with IT documentation platforms and PSA/ticketing systems preferred
• Valid driver’s license and ability to travel to client locations as needed

Position Details

• Job Type: Full-time
• Location: Based onsite in our Midtown Manhattan office
• Travel: Approximately** 50% travel to client sites** in Manhattan, Queens, and Brooklyn, with occasional travel to our ** Greenvale, NY** office
• Schedule: Monday through Friday, 8-hour shifts, with occasional after-hours work as needed

Requirements

Ideal Background

· Strong foundational knowledge of Microsoft and networking technologies

· Interest in long-term technical growth

· Strong documentation and communication skills

Certifications that help you stand out (but are not required):

· Microsoft (AZ-104, AZ-800, MD-102, SC-300)

· Cisco CCNA or equivalent

· SonicWall SNSP or Fortinet NSE 5

· VMware VCP

· Google Workspace Administrator

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance