IT Intern

Key Responsibilities

• Provide first-line technical support to end-users, responding to inquiries and troubleshooting issues related to hardware, software, and network connectivity.
• Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
• Document and track support tickets using the IT ticketing system, ensuring timely resolution and excellent customer service.

• Assist in the implementation and maintenance of information security policies, procedures, and controls.
• Monitor security alerts and logs to identify potential security incidents or vulnerabilities.
• Participate in security awareness training initiatives for employees, promoting best practices for data protection and cybersecurity.

• Assist in the setup, configuration, and maintenance of network infrastructure components such as routers, switches, firewalls, and wireless access points.
• Troubleshoot network connectivity issues, perform basic network diagnostics, and assist in the resolution of network-related problems.
• Participate in network monitoring and performance optimization activities to ensure the reliability and efficiency of the network.

• Collaborate with IT team members on various projects and initiatives, contributing to the successful delivery of IT services and solutions.
• Participate in meetings, training sessions, and professional development opportunities to enhance technical skills and knowledge.
• Adhere to IT policies, procedures, and standards, maintaining confidentiality and professionalism in all interactions.
• Perform other duties and responsibilities as assigned by the IT Service Manager.

Skills, Knowledge & Expertise

• Currently enrolled in a degree program in Computer Science, Information Technology, or related field.

• Basic understanding of computer hardware, operating systems, and software applications.
• Strong interest in information security principles, practices, and technologies.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VLANs, and routing.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with end-users and team members.
• Ability to work independently and collaboratively in a team-oriented environment.
• Eagerness to learn, adaptability, and an initiative-taking attitude towards problem-solving.
• This internship position is part-time and is expected to last three months. The schedule can be flexible based on the intern's availability and academic requirements.