IT Manager

Key Responsibilities

• Pre-Opening Technology Deployment: Oversee the installation, configuration, testing, and integration of core hotel systems (PMS, POS, RMS, Keycards, Guest Wi-Fi, PABX, IPTV, Network Infrastructure, and Cyber Security) prior to launch.
• Systems Maintenance & Support: Ensure 24/7 stability, performance, and uptime across all hardware, software, server environments, and hotel networks.
• Data Security & Compliance: Implement cybersecurity protocols, access controls, data backup frameworks, and disaster recovery plans in compliance with corporate standards and local data protection regulations.
• Vendor & Budget Management: Manage IT vendor SLAs, software licensing, tech procurement contracts, and departmental operating and capital expenditure (CapEx) budgets.
• User Support & Training: Provide technical troubleshooting, manage helpdesk operations for hotel staff, and deliver user training on core system usage and cybersecurity awareness.
  
  

Skills, Knowledge & Expertise

• Experience: 3–5 years of IT leadership experience within a luxury hotel, with direct experience in pre-opening system implementations preferred.
• Education: Bachelor’s degree in Computer Science, Information Technology, or Network Engineering.
• Technical Skills: Mastery of hospitality core systems (e.g., Opera PMS, Simphony POS, Cisco networking, Microsoft Server Environments, Firewall Management, and IPTV systems).
• Competencies: Strong technical problem-solving, project management, communication skills, and fluent business English.

Benefits