IT Operations Specialist - Thailand

IT Operations Specialist
Full time, Thailand

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is a leading premium flash sales concept in Asia and the Middle-East. OnTheList works to minimize the problem of excess stock by turning past-season inventory into sustainable opportunities. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams.

WHAT WE WILL TRUST YOU WITH...

ITSupport & EventOperations(Core Responsibility)

• Provide the sales event setup and configuration for the regionalmarkets business.

• Ensure reliable IT setup and support for salesevents, including network, POS, devices, user access, and basic system readiness.

• Work with the APAC IT support team and prioritize L1 and L2 support requests from regional markets.

• Ensure IT tickets are properly categorized, prioritized, assigned, and resolved according to agreed SLA.

• Escalate complex or high-impact issues to the appropriate teams and follow through until resolution.

• Ensure users receive timely support and clear step-by-step guidance, both written and verbal.

• Support urgent incident handling and ensure proper escalation according to the approved process.
  

Office/Store IT Infrastructure Support

• Support and maintain office IT infrastructure with the local support team and vendor, including Wi-Fi, firewalls, VPN connectivity, network devices, and related systems.

• Ensure offices, showrooms, and pop-up locations have stable IT infrastructure.

• Coordinate troubleshooting for office network, internet, device connectivity, and access issues.

• Work with vendors and service providers to resolve infrastructure issues.

• Maintain infrastructure documentation, including network diagrams, vendor contacts, licenses, device records, and support procedures.

ITAccess Management

• Ensure new joiners receive devices, accounts, access, and required IT setup on time.

• Enforce IT security policies for devices, accounts, VPN, and business applications.

• Administer MDM solutions, such as Microsoft Intune.

• Support periodic access reviews and help reduce unauthorized or excessive system access.

• Escalate security risks, suspicious activity, or access control issues to management.

IT Asset and Vendor Management

• Maintain accurate IT asset inventory, including laptops, monitors, mobile devices, POS devices, and other IT equipment.

• Track device assignment, maintenance, repair, replacement, and disposal.

• Coordinate with finance, procurement, and vendors for purchasing, payment follow-up, and renewals.

• Ensure vendors meet agreed service levels, support expectations, and delivery timelines.

• Review device usage, stock levels, vendor performance, and recommend improvements where needed.

WHAT IT TAKES…

Required Experience

• 4+ years of experience in IT support, IT operations, workplace technology, or infrastructure support.

• Experience supporting regional IT support across multiple markets.

• Experience follow up on the L1 support activities and classify the support levels such as L2 and P1-P4 support priorities.

• Experience with office IT infrastructure, including Wi-Fi, firewalls, VPN, and network troubleshooting.

• Experience in system configuration and integration.

• Experience managing IT procurement and hardware inventory.

• Experience with MDM solutions such as Microsoft Intune is preferred.

• Experience supporting retail, showroom, pop-up store, event, POS, Shopify, CMS, or e-commerce environments is a strong advantage.

Required Skills

• Strong hands-on IT troubleshooting capability.

• Strong knowledge of office IT infrastructure, devices, networks, VPN, firewalls, and business applications.

• Good understanding of IT security, access control, MDM, and device compliance.

• Strong communication skills with the ability to explain technical steps clearly to users.

• Ability to work under pressure during urgent incidents or business-critical events.

• Strong documentation and process improvement mindset.

• Experience with e-commerce platforms (e.g., Shopify) is a big plus.

• Good English communication skills; additional regional languages are a plus.