AI Summary

IT Operations Associate providing day-to-day IT support and incident resolution, maintaining critical infrastructure (networks, servers, firewalls, CCTV, IP telephony, access control), and collaborating on projects to ensure business continuity.

About this role

Are you passionate about keeping IT systems running smoothly and ensuring users receive reliable technical support? Do you enjoy troubleshooting technical issues, maintaining critical infrastructure, and working in a fast-paced operational environment where no two days are the same?

We're looking for an IT Operations Associate to join our IT Operations team. In this role, you'll provide day-to-day IT support for our production environment, helping ensure business continuity by resolving technical issues, maintaining infrastructure, and delivering excellent support to internal users.

Key Responsibilities

Provide day-to-day IT support for end users, ensuring timely resolution of incidents and service requests

Maintain and support critical IT infrastructure, including LAN/WAN networks, wireless networks, servers, firewalls, CCTV systems, IP telephony, and access control systems

Diagnose and resolve moderately complex hardware, software, network, and connectivity issues using established troubleshooting methodologies

Manage incidents and requests through IT Service Management (ITSM) tools while following ITIL best practices

Monitor system performance, identify potential issues, and proactively escalate risks to ensure business continuity

Collaborate with internal teams to support operational projects, infrastructure improvements, and system implementations

Contribute to the continuous improvement of IT procedures, documentation, and operational standards

Prioritize multiple support requests while maintaining service quality and meeting operational service levels

Is This You?

Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field

Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues independently

Hands-on experience troubleshooting and configuring networking technologies, including TCP/IP, DNS, DHCP, VPNs, and network devices

Experience using IT Service Management (ITSM) platforms such as Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems

Understanding of ITIL principles for incident and request management

Excellent project and time management skills with the ability to manage changing priorities in a fast-paced environment

Professional proficiency in both Bahasa Indonesia and English, with strong written and verbal communication skills

Professional certifications such as Cisco CCNA/CCNP or MikroTik MTCNA/MTCRE/MTCRP

Experience supporting enterprise IT environments and infrastructure

Experience administering Windows Server and/or Linux operating systems

Familiarity with virtualization platforms such as VMware or Hyper-V

Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform

Basic understanding of endpoint security, firewalls, backup, and disaster recovery practices

Skills

AWSDHCPDNSGCPHyper-VITILIT Service ManagementJira Service ManagementMicrosoft AzureServiceNowTCP/IPVMwareVPNsZendesk

IT Operations Support

About this role

Key Responsibilities

Is This You?

Skills

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