IT Regional Field Support Technician - Miller Electric Company

About Us

We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.

Job Summary

IT Regional Field Support Technician– Join the Miller Team

Are you looking for a rewarding career as an IT Regional Support Technician?Do you thrive in a team-focused environment where serving others is at the heart of what you do? If so, you may have just found your ideal opportunity.

For nearly 90 years, Miller Electric Company has been a proud signatory contractor with the IBEW, employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core values—trust, collaboration, safety, quality, community, and stewardship—and in how we bring these values to life every day.

IT Regional Field Support Technician – Miami

The IT Regional Field Support Technician serves as the on-site IT resource for the Miami region, providing hands-on technical support across job sites, branch offices, and remote locations. This role is responsible for resolving end-user issues, supporting network and security initiatives, and ensuring reliable IT operations in the field.The position requires travel across the Miami area and surrounding regions to support multiple locations, perform technical assessments, and assist with infrastructure deployments. Benefits

• Medical and Dental (100% of the premium covered by Miller Electric)
• 401k retirement with company matching
• Vision plans
• Disability Insurance
• Basic and Supplemental Life Insurance
• Flexible Spending Accounts
• Travel Accident Insurance
• Paid Vacation & Holidays
• Tuition Reimbursement Program
• College Coach Services

Essential Duties & Responsibilities

Onsite & Remote IT Support

• Respond to and resolve support tickets across Tier 1 and Tier 2 queues
• Provide in-person and remote support for end users, including hardware, software, and connectivity issues
• Troubleshoot Windows systems, Microsoft 365, mobile devices, and peripherals
• Ensure timely resolution of incidents while meeting service expectations

Regional Field Support & Travel

• Travel to job sites, branch offices, and project locations throughout the Miami region
• Serve as the primary IT presence for onsite users in remote or field environments
• Support new site setups, relocations, and deployments
• Coordinate with centralized IT teams (Help Desk, NetOps, SecOps) to resolve issues

Network Support & Site Assessments

• Perform network and cellular scans at job sites to assess connectivity and coverage
• Assist with network equipment deployments, including switches, access points, and firewalls
• Support basic network configuration tasks and coordinate with NetOps for advanced configurations
• Participate in site surveys, infrastructure planning, and troubleshooting connectivity issues

Security Support & Remediation

• Assist in identifying and remediating security vulnerabilities and compliance gaps
• Support security initiatives such as endpoint compliance, MFA setup, and device validation
• Coordinate with Security Operations (SecOps) for incident response and remediation activities
• Follow proper procedures for network scanning and security approvals when conducting site assessments Follow proper procedures for network scanning and security approvals when conducting site assessments

Device Deployment & Lifecycle Support

• Image, configure, deploy, and troubleshoot laptops and mobile devices
• Support onboarding and offboarding processes, including device setup and recovery
• Maintain local inventory awareness and coordinate with central asset management
• Ensure devices are compliant with company standards and policies

Support Across Tiers

• Assist Tier 1 with high-volume or complex tickets as needed
• Support Tier 2 responsibilities including advanced troubleshooting and onsite escalations
• Act as a bridge between field operations and centralized IT teams
• Provide feedback on recurring issues and process improvements

Documentation & Reporting

• Document all ticket activity, troubleshooting steps, and resolutions in the ticketing system
• Record site visits, network findings, and project updates
• Contribute to knowledge bases and documentation for field procedures
• Maintain accurate daily/weekly updates including tickets handled, site visits, and outcomes

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Qualifications

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Equal Opportunity Employer

As a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.