Posted 1 month ago
IT Service Analyst
AI Summary
Provides IT service support as an advisor to users, managing tickets, incidents, and service requests while ensuring SLA compliance and accurate service management data.
About this role
Join our Team as a IT Service Analyst at Aspire Defence Services Limited (ADSL)
Salary: Up to £31,500 per annum
Hours: 37.5 hours per week, no weekends
Location: Tidworth
Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven IT Security Manager to be part of our exciting journey.
What We Offer:
Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
Pension Plan: Contributory Company Pension Plan matched up to 6%
Insurance: Individual life assurance and personal accident cover
Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
Reward and Recognition: Celebrate outstanding achievements
Employee Assistance Program: Funded program with onsite mental health first aiders
Your Role:
Act as advisor to service users on IT processes so they are well understood and service user requirements
Track and manage open tickets for users, ensuring that escalations are raised where necessary to ensure user expectations are met
Starters and leavers - Hardware, onboarding, requests for accounts etc
White glove' where necessary to manage VIP issues
User device enrollment, break fix, deployment etc
Capturing information during major incidents and communicating impact/updates to business
Ensure service management master data is accurate and kept up to date
What We’re Looking For:
Qualifications: ITIL (desirable) Relevant IT qualification (CompTIA, Microsoft fundamentals, BTEC, HNC/DC
Experience: Working within Service management, end user computing, IT support, managing incidents and service requests through to resolution and working to SLA's and prioritising workload in a busy environment
Skills: Strong customer service focus with a passion for getting things right first time, awareness of service processes such as starter/leaver, Working knowledge of the principles of ITIL incident, problem, change and a collaborator and team player
Additional Information:
The Garrisons are tobacco-free working environments.
Security clearance is required prior to starting with us.
We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
Please note, this vacancy may close early if we receive a high volume of applications.
Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.
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