Posted 3 months ago

IT Service Desk

MinneapolisOn-siteFull-time

AI Summary

Provides first-line IT support via phone and ticket systems, troubleshooting hardware, software, and user issues during countywide PC and Windows/Office rollouts.

About this role

IT Service Desk

This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs,

Microsoft Windows 10, & Office 2016 rollouts countywide.

Three years previous IT Service Desk performing at a proficient level of experience in an IT

Service Desk environment.

Strong active listening skills

Strong customer focus and very personable

Proven troubleshooting and deduction skills to assist and resolve customer application,

navigation and technical issues.

Ability to recognize and adapt communications with the customers to a level the customer

understands.

Strong communication skills both written and verbal – able to fully document all ticket

documentation at the time of the call.